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Harrison Grierson

Engineering, and learning, for tomorrow

Case study | Harrison Grierson | 2018

Harrison Grierson has been helping shape new and sustainable environments in New Zealand for well over a century with contemporary projects including Auckland’s Sky Tower and the Christchurch rebuild.  In a country with a growing population, urban growth and a vibrant economy, balancing expansion with the environment is a key requirement.

Part and parcel of its longevity as a Kiwi company has been staying ahead of latest developments in four key market sectors; land and buildings, water and the environment, utilities, and transport.

To achieve this, it is vital for the company to have modern, responsive, dynamic and effective processes so as to support the company’s intellectual capital, and to make sure it remains its most important asset.

 

Context

(what was the existing and preferred reality)

 

Harrison Grierson appointed a new Learning and Development Manager who was tasked with building digital learning content within a very tight deadline.  The new manager needed outside assistance to help build a system for the company’s long term needs and turned to Beyond Performance for support.

There were three aspects to the project:

  1. Develop the Learning and Development Manager’s capability in the design of digital content and use of e-learning tools to enable the company to build similar programmes in the future, without further need for outside assistance;
  2. Create a short series of e-learning tools that provided staff the opportunity to learn and develop in their own time and at their convenience;
  3. Create e-learning content in order to make often mundane content, such as policy, engaging and easy to understand.

 

Content

(what tasks were undertaken to solve the problems)

 

First, we designed an individualised learning programme for the Learning and Development Manager.  This was then delivered one-on-one to build her capability in developing and creating instructional content.  

Next, we managed the development of a robust Health and Safety digital programme and a series of short, sharp learning opportunities about a number of HR policies including the Code of Conduct, Discrimination and the Leave policy.

Key to the success of this project was the level of engagement with the content once developed.  It was important therefore to work with feedback from staff and ensure the subject matter was interesting.

One of the ways we achieved this was by using animation to turn often dry and therefore ignored subjects into ones that are  interesting.  Telling fictional stories using this technique brought the consequences of not following policy and regulations, to life.

 

Collaboration

(how we worked together to implement enduring solutions)

 

We worked primarily with the Learning and Development Manager but also in conjunction with HR to ensure all the e-learning achieved the goals set, as well as employees to ensure the content was appropriate.

Engaging specialist associates to support the project with our team managing the overall delivery, structure and quality controlling the output, we were able to develop a successful Health and Safety digital learning solution.

As with most digital content projects, there were ongoing improvements to be made once the solution had been produced.  With a mix of newly built internal capability, supported by our team, we were able to respond to these needs quickly.

 

Performance

(what has changed as a result of the project)

 

The new e-learning process has supported continued learning and development at Harrison Grierson.

The Learning and Development Manager is now able to create more effective digital learning solutions and no longer has to rely on external consultants, for smaller digital projects.

The interactive tools have been effective in making learning more flexible and available where people are located.

The platform we helped create has been established and can be developed in the future to support ongoing Learning and Development across the company’s operations throughout New Zealand, Australia and the Pacific Rim.

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