Your business does not exist without a customer, so this programme is critical when you want to achieve specific product/service and financial goals; align customer teams; generate business-wide support to create a great customer experience; improve decision-making; increase engagement in the sales process, increase your customer literacy; and more…
The BeyondCustomer programme focuses on building customer-centric organisations. A tailored programme, it provides the direction and resources you need to improve the customer experience delivered across your business.
The content and outcomes will build the competencies of your whole organisation with specific attention on your front line staff that will improve customer engagement, satisfaction and referrals. A blended approach to learning is developed in this programme including coaching, mentoring, team- and self-directed learning, action learning, workshops and the use of subject matter experts.
Whilst your programme will be unique, the following shows how the programme could come together:
If your business wants to deliver an outstanding customer experience, contact Beyond Performance
Coaching is the skill for life. Both coach and coachee benefit from time spent working through situations with focus. Bring these skills to life for the whole organisation and reap the benefits of strong engagement, clarity of purpose and a thirst for development. Click here for more…
In every organisation there is a need to instil essential capabilities on an ad hoc basis. This programme is not pre-determined, it’s developed in response to the needs identified at the front line – tell us what you need and we can develop the right programme to meet them. Click here for more…
This programme provides the foundation for a greater level of engagement, understanding and skills to deliver in a way that truly meets your customers’ needs. Click here for more…
Your Exec team are special, and they should be treated as such. This programme is an individualised approach to the Exec development needs, while bringing them together to develop as a team and learn together when appropriate. Click here for more…
Those in the front line are often given near to no development and this programme will change all of this, making sure that those team members who are guided by these essential contributors, are engaged and part of a high performance team. This programme also works for aspiring people leaders. Click here for more…
First, understand what type of innovation will help your business to shine. Based on a sound understanding of your needs, this programme will develop the skills required to deliver the level of performance you need to share with your stakeholders. Click here for more…
When your leadership team is on form, your business flourishes. Our Lead programme considers your leaders as whole people and develops everything from their personal resilience to their ability to inspire and engage key stakeholders. Click here for more…
A lack of management support has been a common business problem in recent years. That can all change with the BeyondManage programme. We focus on ensuring this critical group not only thrive in their business function, but become the people leaders that you need them to be. Click here for more…
Your sales team are often the ones making the first impression on your customers and stakeholders; and you want them to be able to perform. Our sales programme will create the ‘oomph’ you need to boost sales performance. Click here for more…
This programme creates the opportunity for identified talent or business teams to solve a business problem or find a solution to a market opportunity that will develop business skills that will stay with them forever. Click here for more…
Resilience is critical in an ever-changing workplace. Research suggests that taking control of this as an employer pays dividends to the individual and the organisation in ways that aren’t normally anticipated. Let this programme take your team to another level. Click here for more…
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Coaching is the skill for life. Both coach and coachee benefit from time spent working through situations with focus. Bring these skills to life for the whole organisation and reap the benefits of strong engagement, clarity of purpose and a thirst for development. Click here for more…
Beyond Performance offers an integrated approach that works best as a long-term partnership. It gets better the longer it goes on and you get more than you pay for.
Jay Padden, GM HR, Kotahi
Since working with Beyond Performance, we’ve seen a notable change in attitudes towards learning in the business. Specifically, employees have embraced the resources available to them and taken an active interest in their own development plans. The level of commitment from both managers and employees to development has increased significantly."
Victoria Snow, L&D Manager, Pernod Ricard Winemakers
Over 90% of the participants taking part in the management development programme were promoted or took on additional responsibilities within 12 months.
McDonalds NZ
I want to thank you sincerely for your prfessionalism and commitment ot the Academic Review project. You have been able to showcase your wide range of talents. You were an inspiration to me and I benefitted from your approach to managing change.
It is a pleasure working with you and I look forward to working with you on the rest of the this project and other projects in the future.
Nuddy Pillay
We're all about designing and delivering responsive, end-to-end learning and development programmes that deliver capability and results today and tomorrow.
So that we can stay true to our promise of achievement of your performance goal, measurement is central to our way of working.
Your programme is designed to get people moving in the same direction and involve the whole organisation for faster performance.
Unlike many other providers, we deliver custom-made content that takes its roots from your unique context and your business performance goal.
We partner with you to deliver expertise in the size and shape that gives your business most traction.
By building the capabilities of your people in line with your strategic goals, our programmes put you in the best position to create real business momentum.
94% of organisations are looking to speed up the application of learning back into the workplace but only 23% believe they are achieving it. To gain more traction from your efforts, read more about how we embed learning
Beyond Performance | Creating performance through capabilty
One in seven L&D professionals do not evaluate the majority of their initiatives; over a third limit their evaluations to the satisfaction of those that take part. One in five assess the transfer of learning into the workplace and a small minority evaluate the wider impact on the business or society. For a more results-centric programme, contact us to discuss your needs.
Beyond Performance | Creating performance through capability
59% of organisations undertake talent management activities. Among these, only 50% rate them as ‘effective’, although only 3% consider them ‘very effective’. Check out how Beyond Performance can deliver results for your talent groups.
Beyond Performance | Creating performance through capability
42% of NZ employees and employers strongly agree that 'lack of capability' is a barrier to performance; 35% of employers and 46% of employees suggest that 'unclear expectations' are also a barrier to performance. Create greater performance opportunities through developing capability that meets the needs of your people and your business with Beyond Performance.
Beyond Performance | Creating performance through capability
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