Interesting title, huh?  Of course, we communicate with each other all the time, but what I mean here is HOW we communicate with each other, especially when we need to get important messages through.

It’s fair to say that, even though it’s a relatively new concept in the world of HR, human-centred design has quickly become an accepted approach to problem solving. It does what it says on the tin – human-centred design develops solutions from a people perspective.  Earlier this year we blogged about incorporating design thinking principles into the way we work.  Human-centred design is a ‘sister’ process to design thinking.

We’ve recently been part of a number of discussions about diversity in the workplace and this has us thinking about how we can all be better at recognising our bias’ and working towards removing them.  One way is to engage empathetically.  That way we can ensure our bias — unconscious or otherwise — doesn’t stop us from including someone who might just be the one to create the best possible future for our business.