The Background

The impact of new technology, new distribution models, changing customer behaviours and tightening local and global regulations have hit the New Zealand insurance industry hard. Tower Insurance was struggling to keep up with the pace of change and was losing customers and market share.   The business was also experiencing a high turnover of staff coupled with reasonably low engagement. There was a clear need to lift performance.

by Mary Johnson

We know from the great feedback we’ve received from our latest Think Tank on Collaborative Leadership that you were as inspired as we were by the work The Hunger Project is doing. Beyond the inspiration gained from this great cause, there are some powerful lessons on leadership that we can all apply to our everyday lives.

by Alison Marshall

In the past two years, we’ve seen and heard a lot of conversation around the ways we choose to reward and recognise performance. Current thinking on performance management suggests more frequent, informal conversations are more effective than traditional performance reviews. Managers need to create meaningful ways to recognise performance and create an environment that allows employees to give their best in their own way.